No-Hassle Return Policy

 If you are not satisfied with your purchase just let us know. We guarantee a great shopping experience.

If you need to Return or Exchange a Heartbeat Bear, Heartbeat Pillow or any recorder,

You can:

• Call us at 215-282-4330 

• Email us at: support@waltersbears.com

   Or

• Fill out the “Returns” form at the bottom of this page 

New/Unused Products:

We allow returns of New/Unused products within 30 days from the date of purchase. 

Please ship your item, including proof of purchase, this can be a copy of your email or your receipt, to:

Walter's Bears

238 Ferndale LN, Downingtown, PA 19335

You will receive a refund through your original payment method.

Damaged Products:

If you receive a damaged product we will pay for return shipping and will re-ship a new product to you or refund your original purchase price.