No-Hassle Return Policy

 If you are not satisfied with your purchase just let us know. We guarantee a great shopping experience.

If you need to Return or Exchange a Heartbeat Bear, Heartbeat Pillow or any recorder,

You can:

• Fill out the “Returns” form at the bottom of this page 

If you have an issue with a custom order, such as an Urn Teddy Bear or any weighted bear, please fill out the "Returns" form at the bottom of this page with the details.

New/Unused Products:

We allow returns of New/Unused products within 30 days from the date of purchase. 

Please ship your item, including proof of purchase, this can be a copy of your email or your receipt, to:

Walter's Bears

415 Pierce Dr, Chester Springs, PA 19425

You will receive a refund through your original payment method.

Damaged Products:

If you receive a damaged product we will pay for return shipping and will re-ship a new product to you or refund your original purchase price.