If you are not satisfied with your purchase just let us know. We guarantee a great shopping experience.
If you need to Return or Exchange a Heartbeat Bear, Heartbeat Pillow or any recorder,
• Call us at 215-282-4330
• Fill out the “Returns” form at the bottom of this page
If you have an issue with a custom order, such as an Urn Teddy Bear or any weighted bear, please fill out the "Returns" form at the bottom of this page with the details.
We allow returns of New/Unused products within 30 days from the date of purchase.
Please ship your item, including proof of purchase, this can be a copy of your email or your receipt, to:
415 Pierce Dr, Chester Springs, PA 19425
You will receive a refund through your original payment method.
If you receive a damaged product we will pay for return shipping and will re-ship a new product to you or refund your original purchase price.